1. Shipping Policy:
- Processing time is 1-3 business days after payment. For orders with add-on customizations (diamonds/pearls), it’s typically just 2-3 business days.
- Processing time does NOT include carrier transit time.
- Shipping typically takes an additional 1-3 business days within the U.S. For holiday purchases, please allow 3-5 business days for processing.
- Please ensure the shipping address on your order is correct.
2. Return & Cancellation Policy:
Croc Essence does NOT accept refunds or exchanges.
- NO Refunds
- NO Exchanges
- NO Cancellations
- ALL SALES ARE FINAL.
3. Disclaimers:
- Handle With Care: Customized Crocs are considered an art piece and should not be used for rough play or excessive wear.
- Lost/Damaged Packages: Croc Essence is not responsible for lost, stolen, or damaged packages. If your package is marked as delivered but you have not received it, please reach out to the carrier listed in your tracking information for assistance.
- Processing Order: Custom orders are completed in the order they are received.
- Charms Sold Individually: Charms shown in group photos and listed as 'sold individually' will be selected at random based on availability.
- Email Notice: Please avoid using iCloud emails for orders.
- Order Changes: Once your order is placed, no changes can be made.
Legal Disclaimer
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Brand Affiliation
Croc Essence is an independent reseller and customizer of authentic Crocs. We are not affiliated with or endorsed by Crocs, Inc. "Crocs" is a registered trademark of Crocs, Inc. All products sold are legally purchased for resale, and any customizations are independently designed by Croc Essence. -
Product Use & Liability
Customized Crocs should be handled with care, as added decorations may come off with rough use. Croc Essence is not responsible for normal wear and tear, damage, injuries, or allergic reactions caused by our products. Customers are responsible for using products properly. -
No Warranty or Guarantee
Custom modifications may affect the durability of the original product. Croc Essence does not guarantee how long decorations will last and does not offer warranties. -
Shipping & Delivery
Once an order is shipped, Croc Essence is not responsible for lost, stolen, or damaged packages. Customers should contact the shipping carrier directly for delivery issues. Shipping delays due to weather, holidays, or carrier problems are beyond our control. -
Intellectual Property
All custom designs, images, and content on our website and social media belong to Croc Essence. Copying or using them without permission is not allowed.
By purchasing from Croc Essence, you agree to all store policies. We may update these terms at any time.
For questions, contact:
📧 Email: [email protected]
📸 Instagram: @crocessence
📱 Text: (662) 483-3024
*For the quickest response, we recommend using the easy Contact form on our website.*